Frequently asked questions
Is there a limit to tracked sends?
The quick answer
Consult current Pricing and your mail provider's quota/policy. Tracking entitlement and provider send acceptance are separate; neither implies unlimited sending through a connected mailbox.
PREFER TO WATCH?
See it in action
Read the English video transcript
Hi there! Welcome to Elite Mail Suite. Let's prepare a personal campaign, without rushing the important checks.
Want to reach several contacts while still sounding like yourself? A campaign gives each person an individual message, with room for their name, company, and a considered follow-up.
Let's create a draft called Partner briefings. Start with a draft so you can review everything before anyone receives it. Check the sender and business details, then continue. Use a name that will be easy to find later, and check who the message will come from.
Add first-name and company fields, with fallback text. A fallback keeps the greeting readable when a contact has no first name. Write your message, add a three-day follow-up, then continue to recipients. Keep the message focused on one useful next step; the follow-up gives people time to respond.
Choose Maya and Jon, then continue. Choose the people this message is relevant to. Take a moment to check both recipients and the follow-up timing. Review the audience and timing together before moving on, especially when a follow-up is included.
Next, run preflight and read through the results. Preflight shows what still needs attention before a send. This draft needs sender setup before it can launch. Here, sender setup is incomplete, so keep the draft and finish that connection rather than trying to launch it.
Head back to Campaigns. Your draft is saved here. The saved draft means you can come back without losing your work. Finish the flagged checks before approving a live send. Once the flagged checks are resolved, review it again before approving the live campaign.
Your draft is saved, so you can finish those checks when you're ready. The linked campaign guide walks through each step. Thanks for joining me!
Investigate a sending problem
Read the provider result
Open the campaign or scheduled-send status and record the provider's error and affected delivery. Tracked engagement is separate from send acceptance.
Check the sender
Verify the exact Gmail/Outlook connection and any From alias. An expired provider authorization can stop queued work.
Check recipients and quota
Review address syntax, suppression, hard bounces, provider restrictions, and the remaining sending allowance.
Resume carefully
For cloud outbox retries, replay the saved exact request. An ambiguous send stays unconfirmed; check Gmail before explicitly choosing a new send.
IN YOUR WORKSPACE
What it looks like
Campaign detail makes individual recipient and send state visible.
- Recipient outcomes
Individual sends and replies have their own totals.
- Sequence progress
Read completion alongside the campaign's current status.