Everyday email tools

Real-time desktop notifications

The quick answer

Desktop alerts depend on the event rule, installation, and browser/operating-system permissions. Verify that the underlying event exists before investigating notification delivery.

PREFER TO WATCH?

See it in action

Read the English video transcript

Hi there! Welcome to Elite Mail Suite. Let's choose useful alerts, so it's easier to know when to follow up.

Useful alerts should help you respond, without pulling you away from your work all day. Choose the events you care about, then decide how you would like to hear about them.

Let's enable email activity notifications and save the delivery settings. Save the delivery channel first, so email alerts have somewhere to go. Your event rules are now available. Then choose the individual events that deserve an interruption.

Choose email for opens, desktop for clicks, and email for PDF views. You can use different channels for different signals. Each choice saves as you make it. For example, keep opens in email, and use a desktop alert for a link click you want to notice sooner.

Show all eight rules to see the timed follow-up options. Timed rules help when the important event is something that has not happened yet. Open the full list to see the available conditions.

For no reply, choose email and set the wait to forty-eight hours. A no-reply reminder gives you a clear time to check the conversation. That gives you a clear point to follow up. Forty-eight hours is this example; choose a wait that suits your customer and your message.

Finally, switch on the daily digest for a summary of completed campaigns. A daily digest is useful when you prefer one summary over repeated interruptions. Keep the alerts that help you act, and leave the rest off.

That's it! You've chosen your alerts and given yourself a clear follow-up reminder. For more notification options, open the linked written guide. Thanks for joining me!

Configure notifications

  1. Open notification settings

    Go to Settings → Notifications and choose the event you care about, such as a likely open, click, PDF view, no reply, or multiple opens.

  2. Choose the channel

    Set the desktop, email, or push checkbox for that event. Each rule saves separately; different channels can remain on.

  3. Check permission for push

    Enable browser push if you want it, then check the browser site's notification permission and operating-system focus settings.

  4. Verify the event first

    Confirm the expected signal appears in Latest activity. A privacy fetch or scanner event does not trigger a likely-open rule.

IN YOUR WORKSPACE

What it looks like

Latest activity is the source to check before troubleshooting alert delivery.

  1. Search and period

    Find a subject or recipient within the selected date range.

  2. Event label

    Read the event classification before interpreting the signal.

  3. Context

    Device, location, and time describe the recorded request.

Latest activity is the source to check before troubleshooting alert delivery.

Latest activity is the source to check before troubleshooting alert delivery.

  1. Search and period

    Find a subject or recipient within the selected date range.

  2. Event label

    Read the event classification before interpreting the signal.

  3. Context

    Device, location, and time describe the recorded request.

Open notification settingsRead the complete product guide