Frequently asked questions
Turn tracking off for one email
The quick answer
Disable the message's tracking controls before sending. For an already registered message, use Stop tracking in Workflows to block future collection; existing history needs a separate data action.
Control tracking for a message
Before sending
Use the Open tracking and Link tracking controls in the compose window. Turn them off before sending a message that should not be measured.
Respect recipient preferences
Review recipient permission and suppression records. Strict consent mode requires active permission for every recipient before creating trackers.
After sending
For Gmail, use Stop tracking or Delete in the browser-local message history. Stop prevents future collection; Delete removes collected events. Delivered links retain a minimal working redirect.
Handle historical data separately
Stopping tracking does not erase existing events. Use the permitted privacy/deletion process if previously stored data also needs to be removed.
IN YOUR WORKSPACE
What it looks like
The workflow workspace organizes conversation state and follow-up actions.
- Workflow tools
Choose priority inbox, reminders, or engagement tools.
- Make a task
Set a useful follow-up condition for a conversation.