Campaigns, documents, and advanced features

Understand the e-signature audit trail

The quick answer

The audit history records changes to a signing request and supports the completed document's evidence. Preserve the final PDF and history together under your organization's retention policy.

PREFER TO WATCH?

See it in action

Read the English video transcript

Hi there! Welcome to Elite Mail Suite. Let's share a document with more control, then prepare it for signing.

Sending a proposal is only the start of the conversation. A tracked document link helps you share the right version, choose how it can be accessed, and see which pages receive attention.

Let's open Files and documents, choose Tracked documents, and open the Atlas proposal. Preview the PDF first, so you know exactly what your recipient will see. Check the page order and readability before creating a link.

Show the page thumbnails and choose page two. Page thumbnails make a longer proposal easier to navigate. Now use the zoom controls for a closer look. Use the document zoom when you need to inspect small text; this changes your preview, not the original file.

Choose Create link to share, and give your link a name. Create a named link for this particular share. Turn off downloads, add a watermark, then create the link. Turning downloads off removes that option from the viewer; a watermark adds a visible reminder, without guaranteeing that a copy cannot be made.

Copy your new viewer link. Send the viewer link when you want this controlled reading experience. Attaching the original PDF instead gives the recipient a separate file.

Now check Maya's existing session: the pages viewed, and the time spent on each. Page views and time spent give you useful context for the next conversation. They are engagement signals, so ask about the proposal rather than assuming that a long view means approval.

For signing, choose one person, upload your PDF, and enter the signer. For a signature, prepare a separate signing request. Apply the starting layout, position the signature field, then add a note before sending. Check the signer, place the field on the correct line, and review your note before sending the request.

You've seen how to control a document link and prepare signature fields. Open the linked PDF guide for more detail. Thanks for watching!

Review signing evidence

  1. Open the request record

    Find the exact request in Signature requests and review each recipient's state and timestamps.

  2. Inspect the audit history

    Use the available request history to distinguish request creation, viewing, signing, reminder, cancellation, and other state changes.

  3. Keep the final document and history

    Retain the completed PDF and audit evidence under your organization's retention policy.

  4. Match the workflow to the transaction

    Consider identity, consent, intent, document type, jurisdiction, and required authentication. Use specialized verification when the transaction needs stronger assurance.

IN YOUR WORKSPACE

What it looks like

Signature request status provides a route to the underlying signing record.

  1. New signature request

    Start with the document and signer details.

  2. Recent requests

    Check status, progress, and available request actions.

Signature request status provides a route to the underlying signing record.

Signature request status provides a route to the underlying signing record.

  1. New signature request

    Start with the document and signer details.

  2. Recent requests

    Check status, progress, and available request actions.

Review signature requestsRead the complete product guide