FIND YOUR NEXT STEP
Search results
18 articles for “Invoices”
Subscriptions, payments & billing · 2 min read
Download an invoice or receipt
Open Manage billing and use the provider-generated invoice/receipt history. If the expected payment is missing, verify the account email and invoice reference before contacting support.
Subscriptions, payments & billing · 2 min read
Fix declined cards, processing errors, and invoice issues
Check the hosted billing result, payment method, bank authentication, billing details, and current subscription status. Avoid duplicate checkout attempts while a payment is processing.
Subscriptions, payments & billing · 2 min read
Update invoice and billing details
Use the billing portal's permitted customer-detail controls. Changes to details after an invoice is finalized may apply only to future documents; ask support about an existing invoice correction.
Subscriptions, payments & billing · 2 min read
An error appears while buying a subscription
Read the provider's error, check the selected account and payment authentication, and avoid repeatedly starting checkout while an existing attempt is pending. Share a safe payment reference with support if needed.
Subscriptions, payments & billing · 2 min read
Cancel subscription renewal
Use the cancellation action offered in Manage billing and read the effective date and remaining access. Uninstalling the extension or disconnecting a mailbox does not stop renewal.
Subscriptions, payments & billing · 2 min read
Change your payment card
Use Manage billing to update the payment method through the hosted provider. Read any payment/authentication step shown there and keep full card details out of support messages.
Subscriptions, payments & billing · 2 min read
Change your subscription plan
Compare the current plans, then use the available billing plan-change action. Review effective dates, proration, interval, and team-seat constraints before confirming.
Subscriptions, payments & billing · 2 min read
Current plans and older subscriptions
Pricing is the source for current plans, features, and limits. An existing subscription's interval and renewal terms are shown in Subscription and Billing. Review the terms for your own subscription before changing plans.
Frequently asked questions · 2 min read
Make an alias the main subscription address
Verifying a sender alias does not change the account or billing owner. Ask support for a verified account-identity review if your login/subscription identity needs to move.
Frequently asked questions · 2 min read
Move a subscription to another account
A sender alias or provider connection is not a billing-owner transfer. Contact support with the current and intended verified account identities and request an account/entitlement review instead of assuming automatic transfer.
Frequently asked questions · 2 min read
One subscription and multiple email addresses
Subscription identity, connected mailboxes, sender aliases, and team seats are distinct. Check your live plan and supported mailbox/account scope before assuming one purchase covers several independent Elite logins.
Subscriptions, payments & billing · 2 min read
Paid features still look unavailable after upgrading
Verify that the signed-in account matches the checkout email and that the payment/subscription is active. Allow processing time, reload, and contact support with the reference if entitlement remains inconsistent.
Subscriptions, payments & billing · 2 min read
PayPal and other payment-method availability
Available methods are the ones offered by Elite's current checkout or billing portal for your account and region. Open the authenticated checkout to see your options, or contact support if the method you need is unavailable.
Subscriptions, payments & billing · 2 min read
Remove a saved payment method
Use the billing portal's available payment-method controls. An active subscription may require a valid replacement or a subscription change before its only payment method can be removed.
Frequently asked questions · 2 min read
Resubscribe after a subscription expires
Use current Pricing or the account's available billing route to restore a plan. Sign in with the intended account and confirm the resulting status; past retained data still follows the retention policy.
