3 articles · Troubleshooting
Mobile troubleshooting
Step-by-step guides and clear answers for the details that matter.
- The Gmail add-on reports an execution error
Confirm that the Gmail add-on is installed for the right Google account, connected to Elite, and allowed by your administrator. Open a fresh compose message, choose Insert secure tracker, and retry. If the error persists, contact support with the account surface and error details.
2 min read - The Gmail app freezes during a tracked-send action
Preserve the draft, reopen the app, and check whether the add-on action is supported and authorized for that Google account. Use the desktop workflow while an app/add-on issue is investigated.
2 min read - Phone notifications are not arriving
Confirm the event and notification channel in Elite, then check your iOS or Android notification permission, focus mode, and battery settings. Make sure the app is signed in to the account that owns the activity. Web dashboard notifications use browser permissions separately.
2 min read
