Frequently asked questions

Find the tracking record for an older email

The quick answer

Search Email tracking by subject or recipient and choose a date range that includes the send. Confirm the account/team scope and retention; an email sent without a tracker has no historical open record to retrieve.

PREFER TO WATCH?

See it in action

Read the English video transcript

Hi there! Welcome to Elite Mail Suite. Let's take a closer look at your email activity.

Waiting for an answer to a proposal? Your activity report helps you choose a thoughtful next step, with the message and its engagement in one place.

Let's start in Latest activity and search for Atlas. Search by a subject or contact you recognise, so you can find a conversation without digging through your inbox. Open Maya's message to see its individual report.

Take a look at the timeline: one likely-human open, and no clicks. Read the recipient, time, and event together. You can also download a certificate for this message. An open is a useful signal, rather than proof that someone has read every word; the certificate records the tracked activity.

Next, open Elena's privacy-protected event. Some mail services fetch images automatically to protect privacy. Notice how the privacy fetch stays separate from likely-human engagement. Keeping those events separate helps you avoid following up just because a background service loaded an image.

Now open Email tracking and choose the last seven days. Use a shorter date range to concentrate on recent conversations. Give the report a moment to update, then review the selected period. Expand a message to see its events, then decide whether a helpful follow-up would add something useful.

Now you know how to read the activity behind a message. For more about open accuracy and privacy, open the linked written guide. Thanks for watching!

Use a report

  1. Choose the report

    Email tracking summarizes independently authored cloud sends and Outlook engagement. Gmail mailbox history stays local; cloud Gmail mailbox productivity, replies and bounces are unavailable.

  2. Set account and date scope

    Select the appropriate range and account/team context. Search the report for the message or recipient you need.

  3. Read the metric definition

    Likely-open metrics use qualified signals, separately from privacy requests. Mixed reply/bounce reports use only eligible Outlook sends and show Gmail as unavailable.

  4. Inspect or export

    Open the underlying message evidence where your plan permits it, or use the available export for the current scope.

IN YOUR WORKSPACE

What it looks like

My performance shows email productivity and engagement in the real dashboard.

  1. Date range

    Change the reporting window before comparing results.

  2. Metrics at a glance

    Read the totals and any data-availability labels together.

  3. Your benchmarks

    Compare delivery and engagement across the available reports.

My performance shows email productivity and engagement in the real dashboard.

My performance shows email productivity and engagement in the real dashboard.

  1. Date range

    Change the reporting window before comparing results.

  2. Metrics at a glance

    Read the totals and any data-availability labels together.

  3. Your benchmarks

    Compare delivery and engagement across the available reports.

Open My performanceRead the complete product guide