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All help articles
197 articles
Elite Mail Suite features · 2 min read
Set up a branded tracking domain
Eligible plans can use a verified tracking subdomain. Publish the exact CNAME and TXT records shown in Tracking settings, then verify the DNS and encrypted route before using it.
Frequently asked questions · 2 min read
Exclude a recipient from tracking
Turn tracking off before a one-off send and use the recipient permission register for an ongoing preference. Strict consent mode prevents new trackers when any recipient lacks active permission; contact suppression also affects outreach eligibility.
Frequently asked questions · 2 min read
Can upgrading reveal older tracking activity?
An upgrade can expose retained detail where the data exists and entitlement permits it. It cannot recover deleted/expired records, identify an anonymous group event, or create events from emails that never contained tracking.
Frequently asked questions · 2 min read
Resubscribe after a subscription expires
Use current Pricing or the account's available billing route to restore a plan. Sign in with the intended account and confirm the resulting status; past retained data still follows the retention policy.
Frequently asked questions · 2 min read
Does reconnecting Gmail erase my tracking history?
Account-scoped Gmail associations stay in browser local storage, never Chrome Sync. Reconnecting the same Elite account can recover its owned opaque tracking registry and rebuild local associations from fresh Sent pixels. Clearing storage may remove local history. Other accounts and quoted old pixels cannot become recovered associations.
Frequently asked questions · 2 min read
Why a PDF viewer appears anonymous
A generic or forwarded share link does not reliably prove a viewer's identity. Treat unknown identity as unknown and use recipient-specific or stronger authenticated access where the workflow and risk require it.
Elite Mail Suite features · 2 min read
Install the Gmail add-on for your phone
The Gmail add-on is a separate installation from the desktop extension. Install it from Google Workspace Marketplace and connect your Elite account. A managed organization can approve or deploy the add-on through its administrator.
Getting started · 2 min read
A guide to your Elite Mail Suite settings
Settings separates tracking domains, inbox overlays, notifications, mailboxes, integrations, account details, subscription, and privacy. Use the compose controls for tracking on an individual message.
Subscriptions, payments & billing · 2 min read
Current plans and older subscriptions
Pricing is the source for current plans, features, and limits. An existing subscription's interval and renewal terms are shown in Subscription and Billing. Review the terms for your own subscription before changing plans.
Frequently asked questions · 2 min read
Why renewal asks for updated payment information
The payment provider may need a current card or authentication before renewal succeeds. Review the authenticated billing portal and subscription status; never submit payment information through an unexpected support message.
Frequently asked questions · 2 min read
Does a branded domain cover opens and PDF links?
A verified domain applies only to the routes the current product supports for that domain. Check the actual issued link and tracking settings; a branded link domain does not automatically move every image or document route to that hostname.
Elite Mail Suite features · 2 min read
Use Elite on iPhone and Android
Install Elite Mail Suite on iPhone, iPad, or Android. Connect Gmail or Outlook, send tracked email, switch accounts, review classified activity, work with contacts and documents, and act on signature or follow-up alerts. The responsive web dashboard is also available from your phone.
Frequently asked questions · 2 min read
Change unsubscribed to subscribed
Record valid new permission before restoring eligibility. Review the original withdrawal, permission evidence, contact suppression, and queued campaigns; do not re-subscribe merely to bypass a blocked send.
Frequently asked questions · 2 min read
Tracking messages sent to a Google Group
A group address may redistribute or modify the message, and one shared tracker cannot identify individual group members. Use eligible direct recipients with separate deliveries when named attribution is required.
Frequently asked questions · 2 min read
Campaign messages appear in Trash
Inspect the exact mailbox, message, labels/rules, and connected automation. Do not assume moving sent mail to Trash is normal Elite behavior; share a reproducible example with support without resending the campaign.
