Link tracking
A tracked link says “Invalid URL”
The quick answer
A destination or opaque tracking URL may be malformed, unregistered, or altered by mail-security rewriting. Check the original destination and create a valid new issued link; do not repair it by guessing token parameters.
PREFER TO WATCH?
See it in action
Read the English video transcript
Hi there! Welcome to Elite Mail Suite. Let's take a closer look at your email activity.
Waiting for an answer to a proposal? Your activity report helps you choose a thoughtful next step, with the message and its engagement in one place.
Let's start in Latest activity and search for Atlas. Search by a subject or contact you recognise, so you can find a conversation without digging through your inbox. Open Maya's message to see its individual report.
Take a look at the timeline: one likely-human open, and no clicks. Read the recipient, time, and event together. You can also download a certificate for this message. An open is a useful signal, rather than proof that someone has read every word; the certificate records the tracked activity.
Next, open Elena's privacy-protected event. Some mail services fetch images automatically to protect privacy. Notice how the privacy fetch stays separate from likely-human engagement. Keeping those events separate helps you avoid following up just because a background service loaded an image.
Now open Email tracking and choose the last seven days. Use a shorter date range to concentrate on recent conversations. Give the report a moment to update, then review the selected period. Expand a message to see its events, then decide whether a helpful follow-up would add something useful.
Now you know how to read the activity behind a message. For more about open accuracy and privacy, open the linked written guide. Thanks for watching!
Track a web link
Use a complete destination
Insert a valid HTTP(S) URL in a rich-text email. Check the final destination before enabling tracking.
Enable Link tracking
Use the compose control before sending, or the supported campaign link behavior. Do not edit opaque tracking tokens in an issued URL.
Review click activity
Open the Link clicks report or Latest activity. Inspect the classification so a gateway scan is not mistaken for a person's click.
Repair invalid redirects
If a link fails, check the original destination and security rewriting. Recreate a correctly registered link rather than changing its token by hand.
IN YOUR WORKSPACE
What it looks like
Actual link-click and open events appear together in Latest activity.
- Search and period
Find a subject or recipient within the selected date range.
- Event label
Read the event classification before interpreting the signal.
- Context
Device, location, and time describe the recorded request.