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80 articles for “Email tracking”
Troubleshooting · 2 min read
Can email tracking affect spam placement?
Inbox placement depends on recipient/provider rules, sender authentication, reputation, list quality, content, redirects, and volume. A tracking image alone is rarely a complete explanation; run preflight with the actual message.
Frequently asked questions · 2 min read
How accurate is email tracking?
Tracking observes network evidence and classifies it; it does not establish reading. Image blocking can hide human opens, while privacy systems and scanners create automated requests. Interpret the event label and confidence, not just a count.
Frequently asked questions · 2 min read
Turn off email tracking by default
Use the account/team Disabled compliance mode to block new trackers, or the per-message compose controls for individual sends. Do not assume that hiding indicators is the same as disabling collection.
Frequently asked questions · 2 min read
Can a forwarded email create tracking activity?
A forwarded copy can preserve a tracker or tracked link, so a request may come from someone other than the original recipient. Treat the event's identity and group context carefully; forwarding is not authenticated recipient proof.
Frequently asked questions · 2 min read
Email someone who opted out of tracking
Respect the tracking preference and turn measurement off through the applicable permission/message controls. Separately confirm that the person is eligible for the type of email; disabling tracking does not undo a commercial unsubscribe.
Frequently asked questions · 2 min read
Find the tracking record for an older email
Search Email tracking by subject or recipient and choose a date range that includes the send. Confirm the account/team scope and retention; an email sent without a tracker has no historical open record to retrieve.
Getting started · 2 min read
How email open tracking works
A remote tracking image creates an observable request when a mail client loads it. Elite classifies that evidence so privacy preloads, scanners, and sender activity are distinguished from likely-human engagement.
Frequently asked questions · 2 min read
Tracking emails sent later
Set tracking in the supported compose/scheduling flow before the message is queued, then verify the actual registered send. Provider-native schedules created outside that flow are not automatically guaranteed to be tracked.
Frequently asked questions · 2 min read
Turn tracking off for one email
Disable the message's tracking controls before sending. For an already registered message, use Stop tracking in Workflows to block future collection; existing history needs a separate data action.
Troubleshooting · 2 min read
An email has no tracked status or gray checkmarks
Check whether the message was registered and tracking was enabled before it was sent. If no tracker was inserted, historical untracked mail cannot be made open-trackable later.
Troubleshooting · 2 min read
An email shows an unusually high number of opens
Inspect raw events and classifications before reading the count as repeated human attention. Preloads, scans, caches, forwarded copies, and your own activity can create requests with different meanings.
GDPR, privacy & security · 2 min read
Ask a recipient for tracking permission
Use a clear, appropriate consent channel and record the resulting evidence reference. An open or click on a normal email must not be treated as explicit consent; no new tracker is allowed by Strict consent without active permission.
Frequently asked questions · 2 min read
Can Elite tell whether an email went to spam?
Open tracking does not reveal a recipient's mailbox folder. Deliverability preflight surfaces configuration/content risks, but it cannot guarantee placement or infer Spam from a missing open.
Frequently asked questions · 2 min read
Can I track a plain-text email?
A plain-text message cannot contain the remote HTML image used for open tracking or the same rewritten HTML-link behavior. Use rich text for those features, or keep the message plain text with tracking disabled.
Frequently asked questions · 2 min read
Can I track emails sent before installation?
No tracker can retroactively insert a pixel into a message that was already sent. You can inspect older records only when they were tracked at send time and remain available to your account.
