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55 articles for “Install the extension”
Frequently asked questions · 2 min read
Reinstall the desktop extension
Install through the official browser route, authorize the intended Elite account, and reload the web inbox. Reinstallation does not reconstruct untracked messages or bypass retention on old records.
Troubleshooting · 2 min read
Check compatibility with another browser extension
Inbox-modifying extensions can change the same compose or message layout. Establish a clean baseline, then test the affected combination one extension at a time and report the exact versions.
Frequently asked questions · 2 min read
Extension, Gmail add-on, and Outlook add-in: the differences
The Chrome, Edge, and Firefox extension adds automatic tracking and compose tools to Gmail, Outlook on the web, and Yahoo Mail. The Gmail mobile add-on inserts a tracker per message inside Gmail on iOS and Android. The Outlook add-in uses Track this message in Outlook on Windows, Mac, and the web.
Troubleshooting · 2 min read
The desktop extension is not working
Confirm the correct browser profile, enabled extension, signed-in account, and a supported web inbox. Reload the inbox and open a fresh compose window before isolating conflicts.
Troubleshooting · 2 min read
The extension disables itself
Check the browser extension manager for a permission, compatibility, update, or managed-policy notice. Re-enable only through the normal browser controls and verify the account and inbox after refreshing.
Frequently asked questions · 2 min read
Update the extension
Use the official marketplace or approved deployment/update path for your browser and current installation. Reload the inbox after updating and check that the extension remains connected.
Frequently asked questions · 2 min read
Can I install Elite in Opera?
Opera is not one of Elite's documented extension support routes. A Chromium compatibility path is not a guarantee; use Chrome, Edge, or Firefox for the supported desktop experience.
Getting started · 2 min read
How to install Elite Email Tracker
Install Elite Email Tracker for Chrome, Edge, or Firefox, sign in to your Elite account, and reload Gmail, Outlook on the web, or Yahoo Mail. Your administrator can deploy the extension for a managed browser.
Getting started · 2 min read
Install Elite in Google Workspace
Workspace administrators can restrict extensions, add-ons, and OAuth permissions. Check the organization policy and choose the browser or Gmail add-on deployment route that your administrator approves.
Elite Mail Suite features · 2 min read
Install the Gmail add-on for your phone
The Gmail add-on is a separate installation from the desktop extension. Install it from Google Workspace Marketplace and connect your Elite account. A managed organization can approve or deploy the add-on through its administrator.
Frequently asked questions · 2 min read
Uninstall Elite from Chrome
Use Chrome's extension manager to remove the installation in the correct profile. Review account access, previously issued links, billing, and data separately if you also want those to change.
Elite Mail Suite features · 2 min read
Uninstall the Gmail mobile add-on
Remove the add-on through the Google account or Workspace add-on management surface that installed it. An administrator-managed installation may require the administrator; billing and stored data are separate.
Frequently asked questions · 2 min read
Does reconnecting Gmail erase my tracking history?
Account-scoped Gmail associations stay in browser local storage, never Chrome Sync. Reconnecting the same Elite account can recover its owned opaque tracking registry and rebuild local associations from fresh Sent pixels. Clearing storage may remove local history. Other accounts and quoted old pixels cannot become recovered associations.
Frequently asked questions · 2 min read
Elite appears more than once in Google connections
Separate clients or integration surfaces can produce separate grants. Review each application's identity and scope, then remove the unused grant through the provider's normal controls instead of guessing that every duplicate is harmful.
Troubleshooting · 2 min read
Fix connection failed or failed-to-load errors
Confirm your network and signed-in state, then reload the web inbox and reconnect through the normal flow if needed. Organization filters or provider authorization can stop the extension from registering a message.
